Senior Surveyor – Retail Property Management


70 St Mary Axe, London, EC3A 8BE


  • To undertake the day to day management of a portfolio of properties and manage the relationships with both the tenants and the landlord.
  • To carry out the lease management, L&T services, client service delivery and reporting requirements to ensure that we are providing a superior level of service and delivering our clients vision for its retail portfolio.
  • To apply knowledge and experience when responding to clients’ requirements both through the management process, set up of service charge budgets and the ongoing property management.
  • To fulfil the client service team role in the management of service delivery by the wider teams (accounts/operations).
  • Ensure excellence in the management of the portfolio and full compliance with the agreed KPIs


  • Managing the setup of new retail and shopping centre instructions and portfolios
  • Ensure accurate client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required
  • Preparing actions from management meetings
  • Reading and summarising of leases and ensure accurate data is maintained on the property management system.
  • Regularly checking updates and auditing the accuracy of the data
  • Management of a comprehensive tenancy schedule including lease terms and occupation costs for each unit.
  • Ensure that all rents are raised correctly and in line with lease terms dates
  • Ensure tenant arrears are proactively managed
  • Dealing with the tenant and client queries in a timely and efficient manner
  • Draft review and approve service charge budgets
  • Review service charge cash flow and budget regularly
  • Liaise with the centre management teams to ensure that buildings are well maintained at all times
  • Approve service charge reconciliations
  • Invoice approval and ensuring correct coding of expenditure in line with the budgets
  • Identify and progress opportunities for cross selling activities
  • Identify opportunities for providing additional services to clients
  • Building strong working relationships with the existing clients


  • Proven retail and shopping centre experience
  • Strong attention to detail.
  • Excellent communicator, both written and verbal.
  • Self-motivated, with high service delivery skills
  • Committed and organised.
  • Excellent knowledge of Microsoft packages.

Vacancy reference: 148

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