ROLE OVERVIEW
- To undertake the day to day management of a portfolio of properties and manage the relationships with both the tenants and the landlord.
- To carry out the lease management, L&T services, client service delivery and reporting requirements to ensure that we are providing a superior level of service and delivering our clients vision for its retail portfolio.
- To apply knowledge and experience when responding to clients’ requirements both through the management process, set up of service charge budgets and the ongoing property management.
- To fulfil the client service team role in the management of service delivery by the wider teams (accounts/operations).
- Ensure excellence in the management of the portfolio and full compliance with the agreed KPIs
MAIN DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES
- Managing the setup of new retail and shopping centre instructions and portfolios
- Ensure accurate client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required
- Preparing actions from management meetings
- Reading and summarising of leases and ensure accurate data is maintained on the property management system.
- Regularly checking updates and auditing the accuracy of the data
- Management of a comprehensive tenancy schedule including lease terms and occupation costs for each unit.
- Ensure that all rents are raised correctly and in line with lease terms dates
- Ensure tenant arrears are proactively managed
- Dealing with the tenant and client queries in a timely and efficient manner
- Draft review and approve service charge budgets
- Review service charge cash flow and budget regularly
- Liaise with the centre management teams to ensure that buildings are well maintained at all times
- Approve service charge reconciliations
- Invoice approval and ensuring correct coding of expenditure in line with the budgets
- Identify and progress opportunities for cross selling activities
- Identify opportunities for providing additional services to clients
- Building strong working relationships with the existing clients
DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION
- Proven retail and shopping centre experience
- Strong attention to detail.
- Excellent communicator, both written and verbal.
- Self-motivated, with high service delivery skills
- Committed and organised.
- Excellent knowledge of Microsoft packages.